2nd Line Support Engineer Job Trends in Wiltshire

Second Line Support Engineer
South West > Wiltshire

The median Second Line Support Engineer salary in Wiltshire is £30,500 per year, according to job vacancies posted during the 6 months leading to 26 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
26 Dec 2025
Same period 2024 Same period 2023
Rank 57 78 71
Rank change year-on-year +21 -7 +2
Permanent jobs requiring a 2nd Line Support Engineer 10 3 3
As % of all permanent jobs in Wiltshire 1.76% 0.37% 0.48%
As % of the Job Titles category 1.92% 0.41% 0.49%
Number of salaries quoted 10 3 3
10th Percentile £28,300 - £25,850
25th Percentile £28,500 £31,750 £27,125
Median annual salary (50th Percentile) £30,500 £33,500 £30,500
Median % change year-on-year -8.96% +9.84% -17.57%
75th Percentile £34,000 £36,375 £31,750
90th Percentile £34,500 £37,050 -
South West median annual salary £33,000 £33,500 £31,500
% change year-on-year -1.49% +6.35% -13.70%

All Permanent IT Job Vacancies
Wiltshire

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Wiltshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Wiltshire with a recognized job title 522 728 617
% of permanent jobs with a recognized job title 91.74% 90.21% 98.41%
Number of salaries quoted 332 476 452
10th Percentile £29,325 £31,000 £28,525
25th Percentile £34,906 £37,000 £39,748
Median annual salary (50th Percentile) £47,500 £50,000 £49,000
Median % change year-on-year -5.00% +2.04% +3.16%
75th Percentile £60,000 £65,000 £60,000
90th Percentile £70,752 £80,000 £71,750
South West median annual salary £50,000 £51,000 £52,500
% change year-on-year -1.96% -2.86% +5.00%

2nd Line Support Engineer
Job Vacancy Trend in Wiltshire

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised in Wiltshire.

2nd Line Support Engineer job vacancy trend in Wiltshire

2nd Line Support Engineer
Salary Trend in Wiltshire

Salary distribution trend for 2nd Line Support Engineer job vacancies in Wiltshire.

Salary distribution trend for 2nd Line Support Engineer job vacancies in Wiltshire

2nd Line Support Engineer
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the Wiltshire region over the 6 months to 26 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Chippenham - 7 £29,000 -
Salisbury - 2 £32,000 - 1
Swindon +8 1 £27,000 -19.40%
2nd Line Support Engineer
South West

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Wiltshire

For the 6 months to 26 December 2025, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Wiltshire region featuring 2nd Line Support Engineer in the job title.

1 10 (100.00%) Windows
2 8 (80.00%) Customer Service
3 6 (60.00%) Active Directory
3 6 (60.00%) Microsoft
3 6 (60.00%) Service Delivery
4 5 (50.00%) Mac OS
5 4 (40.00%) A+ Certification
5 4 (40.00%) Computer Science
5 4 (40.00%) Computer Science Degree
5 4 (40.00%) Continuous Improvement
5 4 (40.00%) Decision-Making
5 4 (40.00%) Degree
5 4 (40.00%) Google Workspace
5 4 (40.00%) ITIL
5 4 (40.00%) Linux
5 4 (40.00%) MCP
5 4 (40.00%) Microsoft 365
5 4 (40.00%) Microsoft Certification
5 4 (40.00%) Microsoft Office
5 4 (40.00%) Project Delivery
6 3 (30.00%) DHCP
6 3 (30.00%) DNS
6 3 (30.00%) Firewall
6 3 (30.00%) Microsoft Exchange
6 3 (30.00%) Remote Desktop
6 3 (30.00%) TCP/IP
6 3 (30.00%) Windows 10
6 3 (30.00%) Windows Server
7 2 (20.00%) BitLocker
7 2 (20.00%) Disk Encryption

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Wiltshire by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 3 (30.00%) Microsoft Exchange
2 1 (10.00%) SharePoint
Applications
1 4 (40.00%) Microsoft Office
Cloud Services
1 4 (40.00%) Google Workspace
1 4 (40.00%) Microsoft 365
2 1 (10.00%) OneDrive
Communications & Networking
1 3 (30.00%) DHCP
1 3 (30.00%) DNS
1 3 (30.00%) Firewall
1 3 (30.00%) Remote Desktop
1 3 (30.00%) TCP/IP
2 2 (20.00%) LAN
2 2 (20.00%) VLAN
2 2 (20.00%) WAN
2 2 (20.00%) Wi-Fi
General
1 7 (70.00%) Social Skills
2 4 (40.00%) Dutch Language
2 4 (40.00%) French Language
2 4 (40.00%) Spanish Language
3 1 (10.00%) Organisational Skills
Miscellaneous
1 4 (40.00%) Driving Licence
2 1 (10.00%) Onboarding
Operating Systems
1 10 (100.00%) Windows
2 5 (50.00%) Mac OS
3 4 (40.00%) Linux
4 3 (30.00%) Windows 10
4 3 (30.00%) Windows Server
Processes & Methodologies
1 8 (80.00%) Customer Service
2 6 (60.00%) Service Delivery
3 4 (40.00%) Computer Science
3 4 (40.00%) Continuous Improvement
3 4 (40.00%) Decision-Making
3 4 (40.00%) ITIL
3 4 (40.00%) Project Delivery
4 2 (20.00%) Disk Encryption
5 1 (10.00%) Problem-Solving
Qualifications
1 4 (40.00%) A+ Certification
1 4 (40.00%) Computer Science Degree
1 4 (40.00%) Degree
1 4 (40.00%) MCP
1 4 (40.00%) Microsoft Certification
System Software
1 6 (60.00%) Active Directory
2 2 (20.00%) BitLocker
Systems Management
1 2 (20.00%) SCCM
Vendors
1 6 (60.00%) Microsoft